Customer Feedback

Thank you for being a FIAlab customer!

Service and support is the most integral part of our business, and we pride ourselves on keeping our customers happy and with their instruments up and running.

Please consider filling out this form, fill out as many fields as you’d like. Thank you for your time.

*Privacy Statement: FIAlab commits to solely use this information internally for the purpose of improving our customer experience. If you would like to allow your comments to be used as customer testimonial select ‘Yes’ at the bottom of the form.

Name

First Name

Last Name

Email addresses will not be shared outside of FIAlab.

Company

Please list the company you work for, if you cannot then please list the industry you serve.

Tell us more about your application of our instruments

i.e. assays, matrices, types of samples, throughput, etc.

What instrumentation were you running prior to your FIAlab setup?

Please describe any feedback you may have on your previous instrumentation compared to your FIAlab setup.

Can be about hardware, software, methodology, support-related, etc.

Please describe what your experience of working with FIAlab has been like

i.e. installations, services, technical support, sales team

Are there any team members you would like to highlight? How have they improved your experience?

Is there anything specific you’d like to see from FIAlab in the future? Hardware? Software Features? Methodology?

Please list any remaining feedback, likes, dislikes, etc. here

(permission to share)

Please list any remaining feedback, likes, dislikes, etc. here

(confidential)

Testimonial Permission

I would like FIAlab to use my comments as customer testimonial. (only first names will be shared)

Yes